Returns Policy

Return Policy-30 Day Satisfaction Guarantee – Restrictions Apply

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Defective/Damaged Items must be reported to DOUGWETA within 2 days of receipt of merchandise.

Our goal is your total satisfaction. We want you to be as pleased with your purchase as we are in serving you. If you’re not satisfied for any reason, let us know. We will gladly accept your qualifying return or exchange within 30 days of the delivery date.

Return Merchandise Authorization ( RMA )

A return authorization (RMA) number must be obtained before returning any product. Without RMA number, any kind of return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Guidelines

Item(s) must be packaged within a separate shipping box

Item(s) must be received in “Like New” condition

Item(s) must include all original packaging, manuals, components, accessories etc.

Item(s) that do not meet these guidelines are subject to a 25% restocking fee.

Item(s) that are opened or have been used are also subject to a 25% restocking fee.

Item(s) returned with missing accessories/components are subject to a charge for the replacement.

Special order items cannot be returned

Refunds

To start a return, you can contact us at help@dougweta.com. If your return is accepted, we’ll send you  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at:

help@dougweta.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Defective Items

For your convenience, you will be issued a printable, pre-paid shipping label for returns within the 48 contiguous U.S. States. Once we receive your return and have validated the defect we will exchange the defective product for a brand new one, or will issue a refund should you choose to decline replacement.

All items will be inspected and thoroughly tested by a technician upon arrival back to DOUGWETA. The customer will be fully responsible for all shipping costs, including return labels sent for items claimed to be damaged, defective or Dead on arrival which are found to be in full working order and/or do not match the damage originally described.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

International Orders

Orders for shipment outside of United States are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. All international orders must be prepaid in full with US funds. DOUGWETA accepts credit cards issued by a US bank, and have a billing address in the US, for orders shipping to US addresses. For further assistance, feel free to Contact Us.

DOUGWETA does not pay any postage (Incoming or outgoing, taxes, duties and/or brokerage fees) on International returns, exchanges or defective item replacements. All transportation costs including taxes, duties, additional charges, VAT’s and/or brokerage fees will solely be the buyer’s responsibility.

Abuse of Return Privileges

Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.

Return your item to DOUGWETA.

ADDRESS: 1302 Silver Leaf Dr, Loveland, CO 80538

E-MAIL: help@dougweta.com

DOUGWETA reserves the right to deny any return.